CATEGORY
Most health systems don’t understand their own referral networks or patient flows. From an overall fiscal standpoint, they may know who their best and worst physicians are but there’s little clarity on what’s…
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Fraudulent doctor reviews are a real problem. Ted Chan experienced it first hand while trying to help a loved one find a doctor online. In Ted's words: "We found reviews that we thought were false or fake...…
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The patient journey has changed drastically in the past 5 years and it's having an outsized impact on healthcare marketing. You know about the "Google-effect", but did you know that 83% of patients are not…
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We've talked extensively about the problem with provider directories . It's a fundamental issue in healthcare administration and many of our processes are built on top of it. I've called it healthcare's…
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We've talked extensively about the problem with provider directories . It's a fundamental issue in healthcare administration and many of our processes are built on top of it. I've called it healthcare's…
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Patients are buying health insurance based on misleading information. Incomplete or incorrect provider directories can obstruct patients from accessing care. Additionally, the healthcare industry is building…
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This interview is part of our HIMSS18 coverage. We'll be talking with thought leaders and vendors all week at the annual Health Information Management Society conference in Las Vegas. On this episode we…
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Healthcare is the most intermediated business in the history of the world. There's always someone, and usually several someones, in between the clinician and the patient. Similarly, while most of us working on…
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How do you eat an elephant? One bite at a time. That may be the best advice I can give the healthcare industry at this point. On this episode, we talk with Dave Marotz, Director of Directory Services at…
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This week's guest is Martin Dunn, CEO of Gaine Healthcare. Martin frames up the current state of provider data and directory issues quite well with this quote: It doesn't matter how much you regulate the…
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Friedrich Nietzsche argued that there are no facts, only interpretations. It seems that this idea holds true for provider data too. Today's guest is Andrew Kobylinski, Head of Platform at BetterDoctor. Andrew…
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On this episode, the fourth in our ongoing Provider Directory Series , we continue to unravel the "why" behind provider directory inaccuracies. One major theme that's emerged is that we have a context gap…
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There are two kinds of Provider Data Explicit provider data comes directly from the providers, their groups or even their IT systems (i.e. EMR, RCM, etc). Since this data is coming from the source, it's…
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The national provider directory discussion is clearly focused on the patients and health plans. It focuses on the patients because they're the consumer of this information and without it, they can't make…
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In 2016 we saw new provider directory regulations from CMS and several states, including the particularly "toothy" SB-137 in California. The new rules are intended to hold health plans accountable for any…
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CMS completed the first of three planned reviews of health plan Provider Directory Accuracy and the results were not good. A few stats jump out: Nearly half of provider directory locations listed were…
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Generally speaking, our provider data is a mess. Online provider directories are incomplete and riddled with inaccuracies. Patients can’t find the doctors they need, are misdirected to out-of-network care or…
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