This interview is part of our HIMSS18 coverage. We’ll be talking with thought leaders and vendors all week at the annual Health Information Management Society conference in Las Vegas.
On this episode we talk with Travis Moore, SVP of Market Solutions at Kyruus and Matt Gove, Chief Consumer Officer at Piedmont Healthcare, about provider data and patient access. We discuss how to address provider data inconsistencies across systems so that you can enable a better patient experience. Topics include:
- Self-scheduling and why your patients are ready for it
- Call-center scheduling
- Doctor-to-doctor referrals and in-office scheduling
- Why at Piedmont Quick Care Retail Clinics in Walgreens more than 50% of the volume is booked online.
The big take away for me is that patients are ready for online scheduling and they want to be seen on their own terms. This is evident in Piedmont’s high online booking rates, a preference to have a scheduled time even at walk-in retail clinics and in how millennials seem to be embracing asynchronous telemedicine options.
About Travis Moore, SVP of Market Solutions at Kyruus
Travis Moore is Senior Vice President of Market Solutions at Kyruus, where he is responsible for working with existing, and future clients, to provide them with insight into how the Kyruus platform can be used to improve patient access. Prior to joining Kyruus, Travis was with Influence Health for 12 years – starting his career as a Sales Account Executive, then transitioning into the Director of Sales role, and later becoming the VP of their Sales / Product Specialty team. Additionally at Influence Health, Travis was VP of Product Management and Strategy before eventually focusing on the clinical aspects of the business as the SVP of Clinical Solutions and Sales. Prior to Influence Health, Travis was responsible for Product Management over the patient education and nursing solutions at Truven. Travis started his career in healthcare as a Pediatric Nurse on the Neurotrauma and Orthopedic unit at Children’s Hospital in Denver, CO. Travis has his Bachelor’s degree in Nursing from University of Wisconsin-Milwaukee and MBA from University of Phoenix-Denver.
About Matt Gove, Chief Consumer Officer at Piedmont Healthcare
Matt Gove is Chief Consumer Officer for Atlanta-based Piedmont Healthcare, where he oversees marketing, communications, patient experience, community benefit and government relations for the seven-hospital system. As Piedmont’s Chief Consumer Officer, Matt shapes the system’s approach to healthcare consumerism, working closely with physician practices, hospitals and outpatient services to provide a better understanding of Piedmont’s customers, how to better meet the consumer’s needs around access and experience, and how the system can best use emerging technologies to engage consumers. Under Matt’s leadership, the Piedmont team has won more than three dozen local and national marketing awards since 2013, and he has been individually recognized as AMA/Atlanta Corporate Marketer of the Year and American Business Awards Marketing Executive of the Year.
Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, please visit www.kyruus.com.
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You can find the rest of our HIMSS18 Interviews here.