Fraudulent doctor reviews are a real problem. Ted Chan experienced it first hand while trying to help a loved one find a doctor online. In Ted’s words: “We found reviews that we thought were false or fake… so thought there was a opportunity to really represent the patient”. And that’s exactly what Ted did when
The patient journey has changed drastically in the past 5 years and it’s having an outsized impact on healthcare marketing. You know about the “Google-effect”, but did you know that 83% of patients are not going to the hospital website to research doctors and services? And now with Alexa, Apple Car Play and Android auto,
We’ve talked extensively about the problem with provider directories. It’s a fundamental issue in healthcare administration and many of our processes are built on top of it. I’ve called it healthcare’s ultimate death by paper cut. Now, we’re starting to see new solutions in the market. Last week we looked at an open-source industry solution.
We’ve talked extensively about the problem with provider directories. It’s a fundamental issue in healthcare administration and many of our processes are built on top of it. I’ve called it healthcare’s ultimate death by paper cut. Today we’re going to talk about solutions. On this episode, I talk with Gunjan Siroya, Principal Partner at Netspective, about
Patients are buying health insurance based on misleading information. Incomplete or incorrect provider directories can obstruct patients from accessing care. Additionally, the healthcare industry is building its administrative workflows on top of this bad provider data, creating all types of inefficiency. Today on the podcast I’m joined by Dara Price-Olsen and Tammy Weaver to discuss
This interview is part of our HIMSS18 coverage. We’ll be talking with thought leaders and vendors all week at the annual Health Information Management Society conference in Las Vegas. On this episode we talk with Travis Moore, SVP of Market Solutions at Kyruus and Matt Gove, Chief Consumer Officer at Piedmont Healthcare, about provider data and patient
Healthcare is the most intermediated business in the history of the world. There’s always someone, and usually several someones, in between the clinician and the patient. Similarly, while most of us working on the business of healthcare will enthusiastically agree that we do this for the patients, we spend very little time talking about them.
How do you eat an elephant? One bite at a time. That may be the best advice I can give the healthcare industry at this point. On this episode, we talk with Dave Marotz, Director of Directory Services at Surescripts, to break down the Provider Directory concept into its component parts… “capability style”. We go
This week’s guest is Martin Dunn, CEO of Gaine Healthcare. Martin frames up the current state of provider data and directory issues quite well with this quote: It doesn’t matter how much you regulate the docs, It doesn’t matter how much you’ve threatened the docs. It doesn’t matter how much you incent the docs to
Friedrich Nietzsche argued that there are no facts, only interpretations. It seems that this idea holds true for provider data too. Today’s guest is Andrew Kobylinski, Head of Platform at BetterDoctor. Andrew tells us that the provider directory issue is first and foremost a data quality issue. At the heart of data quality, he says,
