Just about every health system has an innovation program, but how do they know if it’s making a difference? That’s the question we set out to explore with the team from Houston Methodist Center for Innovation.

On this episode we talk with:

  • Michelle Stansbury, Vice President of IT Innovation
  • Brad Shaink, Administrative Director of Digital Innovation
  • Josh Sol, Administrative Director of Ambulatory Innovation

They walk us through:

  • Innovation Expectations: How do you set expected goals, OKRs, KPIs, etc.?
  • Innovation Discovery: Where do you find solutions?
  • Innovation Evaluation: How do you evaluate solutions before you pilot them?
  • Innovation Pilots and Early Adoption: How do you pilot your solutions?
  • Innovation Procurement: RFPs, templates, etc.
  • Innovation Diffusion: Implementation, integration, etc.
  • Innovation Recognition: How do you recognize teams that are doing things well?
  • Innovation Failure: How do you know if an innovation has failed?
  • Exnovation: How do you know when it’s time to stop doing something, or to turn off legacy solutions?

Key takeaways include:

  • Right-sizing your pilots: Start small and keep your efforts in line with what you are trying to accomplish.
  • Metrics can be qualitative or anecdotal, but they must exist and you must be honest with yourself about whether they are being met.
  • Honesty and trust are key to innovation success. If you aren’t giving honest feedback and holding one another accountable then everything falls apart.
  • Startups should focus on solving the customer’s problem first and avoid pushing their own agenda. If you invest in the customer’s needs first, you’ll get a chance to expand the vision later.
  • Make innovation a priority and develop innovation habits: The Houston Methodist team schedules “Monday Demos” each week to ensure they always have new ideas and solutions entering the pipeline. Sometimes they find a solution for a problem they didn’t even realize they had.

Everyone loves to “innovate”, but only those with a sound plan tied to clear objectives will truly make a difference. The Houston Methodist Center for Innovation team will help you understand what it means to mindfully execute your innovation program.

Links and Resources

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This episode is brought to you by:

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Music by StudioEtar