Software that supports EMR needs to change and evolve at the same pace as medicine. Getting clinicians on the front lines the tools they need to make decisions is a team effort. On this episode, Shahid and I sit down with Dr. Betty Rabinowitz to talk about her new position as CMO at NextGen and how her team plans to improve the lives of those who practice medicine and those they care for.
1:16 Dr. Betty’s journey from primary care to startup to Nextgen CMO.
4:40 How the physician perspective can improve the EMR implementation.
6:25 Should physicians be building software, advising the product team, or treating patients? Which physicians fit best into these roles?
9:03 The 3 tiers of tech-savvy clinicians. How do we ensure all voices are heard?
11:04 One of the main roles of a CMO in a software company is as a skilled guide who can filter the signal from the noise.
13:45 The most important focus for any med tech company: What’s best for the patient?
14:15 Analyzing evidence from usability tests. Selling ideas vs solving real problems.
17:10 Managing clinicians’ expectations of EMR.
19:24 Putting value-based population health into a fee-for-service EMR. Is being too early bad for business?
21:16 Fitting the EMR to the workflow doesn’t work when the industry doesn’t have a population health workflow. Is tech in the driver’s seat for creating a pop health workflow?
24:40 We still don’t know how the patient wants to engage with their health.
27:00 Self-pay is driving new needs of transparency, shared decision making, patient choice. EMR needs to be actively involved and build into core offering rather than add-ons.
30:37 Pre-patients are the hardest patients.
32:50 What is it that EMR vendors are actually managing? Are they managing the person and their health or just the person’s health record? How do we give physicians visibility of everyone they will eventually be responsible for?
35:00 The number 1 question you need to ask your pop health vendor.
37:50 Are physicians ready to see behind the marketing curtain?
40:02 Insurance, whether it is commercial or government, has the best opportunity to build patient relationships and reach out with non-disease centered interactions.
42:27 Preassigned primary care physicians can start patient engagement early.
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About Dr. Betty Rabinowitz
Dr. Betty Rabinowitz was appointed as the NextGen Healthcare chief medical officer on April 19, 2018. She brings to this position more than 25 years of extensive clinical experience and expansive knowledge of population health and value-based practice transformation. In her role, Betty is tasked with helping NextGen Healthcare promote and improve our solutions in support of our clients’ provider performance, clinical outcomes, patient satisfaction, and financial efficiency.
Betty joined the NextGen Healthcare family in August 2017 as one of the founders and the former chief executive officer of EagleDream Health, the cloud-based analytics and population health management solutions we now know as NextGen® Population Health, which drives meaningful insights across clinical, financial, and administrative data to optimize ambulatory practice performance.
Born in Johannesburg, South Africa, Dr. Rabinowitz graduated from Ben-Gurion University Medical School in Israel, where she also completed a residency in Internal Medicine. She came to the United States in 1990 for a fellowship in Medicine and Psychiatry at the University of Rochester School of Medicine, where she became a professor of clinical medicine. In addition, Dr. Rabinowitz served as a medical director at the University of Rochester Center for Primary Care, overseeing clinical operations and population health management for a network of 28 practices and 130 primary care physicians.
Through comprehensive soulutions degiend for healthcare providers, NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for.
We provide tailored healthcare solutions to fit the needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
Main website: https://www.nextgen.com/
Leadership page: https://www.nextgen.com/about-us/leadership
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