Thinking about the endless paperwork, long wait times, and confusing bills at the doctor’s can make even healthy people feel like their luck ran out. Just because it’s not concierge medicine doesn’t mean it can’t be concierge service! In this episode Vishal Agarwal, Co-Founder and COO of CareCognitics, shares with us how his years in the casino industry have taught him to give patients the VIP treatment and make the doctor’s office feel more welcoming.

This episode was recorded at the Health IT Expo. You can find more of our coverage of the conference here.

0:51 What does CareCognitics do?

1:33 What can the casino industry’s loyalty program teach healthcare?  A master class in the logistics of customer service. What does the casino do when it’s not your lucky day?

5:45 We know chronic conditions need to be managed. Why not give them the concierge service?

8:33 Loyalty programs, like healthcare, work best with the right incentives.

9:48 Which incentives do patients prefer and which incentives should doctors use?

11:40 How CareCognitics enables customer service that drives patient engagement.

14:40 Creating value for the patient: You’re competing with everything else they could spend their money on.

16:10 Members become proactive with a better doctor patient relationship.

16:52 Road to launch and success stories.

17:50 Coordination of care requires physician engagement. Which physicians will make the changes necessary to provide superior care?

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About Vishal Agarwal

Vishal is the Co-Founder & COO of CareCognitics. Prior to CareCognitics, Vishal was the Co-Founder & CTO of BeyondCurious an Innovation Consultancy. Vishal is a seasoned technology evangelist who brings over 20 years of experience in solving complex challenges and creating solutions that have transformed businesses. Vishal is a Silicon valley native and holds a Bachelors degree in Electronics Engineering from University of Mumbai.

About CareCogniticsCareCognitics

We focus on patient relationships not just population health compliance. Sirona is our personal virtual health assistant that helps providers and Medicare beneficiaries better manage chronic care. Sirona not only helps foster a deep relationship with patients but also offers dependable chronic care management (CCM) while keeping costs low. Plus, Sirona is augmented by our experienced staff of medical assistants that are available 24×7 to drive Medicare compliance and provide the best quality of care!

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