Cleveland Clinic recently announced that they would begin charging for certain patient-initiated messages. This flies in the face of everything the industry is talking about when it comes to patient engagement and value-based care.
At the same time, it is quite unreasonable to think that a doctor should be available for questions at any time, for free.
How can we protect the clinicians’ time AND provide the patients with the care and attention they need?
And why are we moving away from value-based care?
Craig Joseph, MD, Chief Medical Officer of Nordic Consulting Partners, and Matt Lambert, MD, Chief Medical Officer for Curation Health join Don Lee to share their take.
Craig’s article that led to this episode: To charge or not to charge
Craig Joseph, MD
Craig Joseph, MD is the Chief Medical Officer of Nordic Consulting Partners, a global healthcare management consulting firm. Craig has 30 years of healthcare and IT experience. In addition to practicing medicine as a primary care pediatrician for eight years, he worked for Epic for six-plus years and has served as chief medical information officer at multiple healthcare organizations, using both Cerner and Epic.
While at Epic, Craig helped build what is now called the Foundation System. He also assisted in the implementation and optimization of the electronic health record for Epic customers across the United States and Europe.
After leaving Epic, Craig was the CMIO at Agnesian HealthCare, a Cerner enterprise customer at the time. He then served as the interim CMIO at Epic-customer Texas Children’s Hospital for two and a half years. Most recently, Craig was the CMO at an IT consulting firm and was the interim CMIO for Epic-customer El Camino Health in Silicon Valley for three and a half years.
Craig is a Fellow of the American Academy of Pediatrics and American Medical Informatics Association. He remains actively board-certified in both pediatrics and clinical informatics.
Matt Lambert, MD
Matt Lambert, MD is the Chief Medical Officer for Curation Health, a VBC product and services company that drives client success in data management, improved quality performance, and increased accuracy in risk adjustment.
Prior to Curation Health, he gained vast experience in healthcare technology, policy, and delivery with Clinovations, a Washington, DC based consulting firm that helped define the Meaningful Use era for healthcare and technology. It was acquired by the Advisory Board Company in 2015. During his time with Clinovations and ABC, he served as CMIO for New York City Health and Hospitals, leading the Epic implementation for the nation’s largest public health system.
Other roles included CMIO for RWJ Barnabas and Physician Program Director for the Epic implementation at the University of Washington. He also helped develop an early HCC solution to improve accurate risk for at risk populations. He is the author of two healthcare books: Unrest Insured and Close to Change: Perspectives on Change and Healthcare for a Doctor, a Town, and a Country and practiced clinically for over two decades as a board-certified emergency medicine physician. He completed his undergraduate work and received his M.D. from Marshall University and trained in emergency medicine at West Virginia University. He lives in Washington, DC.
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