There’s no business case for doing the right thing in healthcare. Fortunately, being patient-first is the right thing to do and can be good for business too.
Today we talk with Brian Sanderson, national healthcare management leader at Crowe LLP and author of the new book, The Patient-First Revolution. In it, Brian provides a blueprint for hospitals to skyrocket net revenue by boosting patient experience (#HCBiz listeners can grab a free copy of the book here).
Brian explains it’s important to think about more than short-term financials. Yes… you need to operate efficiently and run a sound business… those are table stakes. The hospitals and health systems that take it to the next level will do so by playing the long game and being patient-first.
This conversation continues our ongoing exploration of the Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO). Brian helps us understand how to make the case for prioritizing patient-first practices and how to set and manage expectations within the organization. This, of course, is a critical early step for any healthcare innovation effort.
About Brian Sanderson
Brian Sanderson is a national healthcare management leader at Crowe LLP who has advised hundreds of hospital CFOs and other healthcare leadership team members. In 2014, he made Consulting Magazine’s list of the Top 25 Best Consultants in America. His new book, The Patient-First Revolution, is a blueprint for hospitals to skyrocket net revenue by boosting patient experience. Get a free copy of the book here.
In the book, Brian shows you how to plug the leaks, and start capturing new market share in 2022 — by boosting your patient experience.
This powerful blueprint also tells the story of a young mother named Blanca — who is faced with countless challenges in getting her family the kind of healthcare they need to not just survive but to thrive. Follow along as Brian outlines his blueprint for a revolutionary new healthcare administration model, The Patient Management Organization.
Brian gives you a “CFO’s guide” to transforming into a Patient Management Organization. He presents compelling data for why the most successful healthcare organizations are changing the way they do things — all while recounting the triumphant story of Blanca and her family.
Get the book for free!
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Music by StudioEtar