Many doctor’s offices have been closed for weeks and those that haven’t have seen massive cancellations. This episode is for healthcare providers and people working inside health offices. Today we’re going to share what we’re seeing across the country in terms of closures, cancellations, and plans going forward. Joining us to help you formulate a plan is Tashfeen Ekram, MD co-founder and chief medical officer of Luma Health.

Highlights from Serving Patients and Doing Business in Spite of COVID-19

  • COVID-19 accelerating the patient first care model
  • How Luma Health makes communication easier
  • How CMS lifted the barriers to telehealth and remote monitoring

How can we continue to serve our patients in the way they want to be served, but at a distance?

  • Making sense of cancellation data from across the country
  • Clinic driven cancellations vs. patient driven cancellations
  • The fine art of Mass Messaging
  • Prioritizing patients with text message surveys
  • Reimbursement changes and new revenue centers

Before COVID-19 hit, everyone was thinking about telehealth. I think everyone will now have a telehealth game plan in place.

  • Convenience and patient experience will determine which changes are here to stay.

Tashfeen Ekram, MD, Co-Founder and Chief Medical Officer

Tashfeen Ekram, MD, is the co-founder and chief medical officer of Luma Health. He is also a practicing radiologist at the Redwood Radiology Group, specializing in chest imaging. In his role as Chief Medical Officer, Dr. Ekram serves as a strategic customer contact to ensure the company’s patient relationship management system delivers optimal clinical workflows and meets the goals of Luma Health’s customers.

Luma Health was founded on the idea that healthcare should work better for all patients. Every single point along the care journey should be simple, seamless, and effective, from accessing care to achieving health goals. Luma Health empowers providers to make this a reality through its total patient engagement solution, designed to boost access, streamline patient-provider communications, and help providers grow their business.

Headquartered in San Francisco, Luma Health’s platform is modernizing communication by delivering smarter conversations that drive patient engagement and continuous care, empowering thousands of providers and more than 11 million patients across the United States today. 

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