There is a lot of attention being paid to the patient experience, and rightly so. However, we haven’t paid enough attention to our clinicians and caregivers and what they need to guide our patients thru that experience.
Providers struggle to keep up with the increased touchpoints and questions without the proper tools. That increases stress and deepens the crisis of burnout amongst clinicians. Worse yet, it leads to unanswered questions and missed opportunities to meet our patients where they are.
It turns out that doing this job halfway is worse than not doing it at all.
On this episode, we talk with Omar Nagji, Chief Commercial Officer at Memora Health, about what is needed to close the gap and provide clinicians with the tools and support they need.
Memora Health was founded on the idea that you must support the workforce in any attempt to improve the patient experience. Omar walks us through their approach to doing just that. This includes digitizing care journeys, deploying chatbots to automate the “easy stuff”, and escalating to clinicians at the right time.
Listen in to hear best practices on digitizing patient journeys, reducing friction in communication between patients and providers, and how to tie it all together in a meaningful way.
Omar Nagji, Chief Commercial Officer
Prior to joining the Memora team in September 2021, Omar Nagji helped co-found the Healthcare team at Lyft, where he was responsible for developing and executing on the strategy that took Lyft Healthcare from its infancy to an industry and thought leader in the non-emergent medical transportation space. Previously Mr. Nagji spent more than 15 years across multiple verticals within the healthcare ecosystem – beginning at Stockamp, now Huron Consulting, where he implemented patient throughput strategies at UPenn, Baylor Scott and White and UC Health. He went on to build and lead successful Enterprise initiatives across the revenue cycle, digital pharmacy and reputation management spaces at companies including MedeAnalytics, VisiQuate, Alto Pharmacy and Podium.
Mr. Nagji also serves as a Strategic Advisor to companies such as Force Therapeutics, Angle Health and SendaRide. He earned his BS from the University of North Carolina at Chapel Hill where he studied Health Policy and Administration.
Memora Health
Memora Health is the leading technology platform for virtual care delivery and complex care management. Memora partners with leading health systems, health plans, life science companies, and digital health companies to transform the care delivery process for patients and care teams. The company’s platform digitizes and automates complex care workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication on their care journeys. To learn more about Memora’s vision to make care more actionable, accessible and always-on, visit memorahealth.com.
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Music by StudioEtar