What happens when you let patients design the clinic? (#hcbiz 20)
There’s a lot of pressure being applied to the healthcare industry today. There are penalties for readmissions within 30-days of discharge, reduced (or non) reimbursement for harm due to clinical error (i.e. the CMS “never events”) plus many programs that tie reimbursement to measurable patient outcomes and patient satisfaction (i.e. the HCAHPS survey). One approach to addressing these issues